Stay Tuned In

The recent successful trip of the space shuttle Discovery attracted considerable attention. The launch and landing were covered live by the major television networks and broadcast to homes, schools, and offices all around the country. The nation once again...

Communications: Learning From Listening

The salesman needed to inform his boss about the problems with the new products. The boss intended on listening attentively even though he was pretty sure he knew what the salesman had to say. After a few minutes the boss’s mind drifted onto another problem as...

Consensus Crisis

We’ve all been there. You’re sitting in a big meeting with too much to do and too little time to do it. There are serious issues that need to be addressed, but nobody is speaking their mind. The opinions that people share individually at lunch, over coffee...

Perjury and Insubordination

Perjury is a serious, but uncommon, offense in the courtroom. It’s a no less serious, but all too common practice in the boardroom however. “It’s OK with me if it’s all right with everybody else.” “Looks good to me if that’s...

Open Mind Policy- The Communications Key

Bill had been employed by the company for only two months at the time of the annual employee’s meeting. He had taken at face value management’s open invitation to discuss any problems or concerns. He raised his hand and was recognized by the...