by Joe Driscoll | Nov 26, 2009 | General Business
The sign said, “The customer is the most important person in the business.” You’ve all seen the type of sign I’m talking about. They are usually framed, dusty, and hung at an angle in some obscure location. I had called several days in advance...
by Joe Driscoll | Nov 22, 2009 | Sales
Business are built on a base of assets; cash, receivables, inventories, patents, trademarks, equipment, and real estate. But in the final analysis, “business is people.” Regardless of the level of investment in all your other assets, it’s your people...
by Joe Driscoll | Nov 22, 2009 | Sales
The Saturday afternoon traffic was backed up three or four cars in each direction. The busy intersection was controlled by four stop signs. The car approaching from the opposite direction commenced a left turn. Anticipating passing through the intersection as it...
by Joe Driscoll | Nov 22, 2009 | Sales
The customer was doing business at the store for the first time. She had recently met the owner and wanted to patronize his business. The store was impressive, but the employees seemed somewhat indifferent as the new customer browsed through. There wasn’t...
