Screamers

We used to call them “screamers”. They were great guys on the ground and proficient aviators when they were at the controls. But while they were teaching you how to fly, they deserved their nickname. The “screamers” had two opposite tendencies....

A Special Thanks At Retirement Time

What can you say to a valued employee at the time of their retirement? How can you show your appreciation for years of dedication and valuable service? Most of our adult lives are dedicated to our careers. If you add the actual time spent on the job plus the hours...

Pay, Productivity, Performance And Profit

It’s a situation that we have all experienced. You walk into a store with the intention of making a purchase. You look for some assistance from a sales person. There are a few people around, but its hard to tell if they are employees or customers. Frustrated and...

“Oscar The Guard”

For those of you not yet familiar with Big Bird, Bert and Ernie, Oscar the Grouch and the rest of the Sesame Street gang, read no further. For those of you already familiar with those children’s characters that have a lot to teach adults, let me introduce you to...

Job Descriptions

Closely held and growing businesses have typically left the task of job design to natural forces. The personalities of the employees and the normal course of events have generally shaped the development of the organization as well as the content of most of the jobs....